Working with Difficult Customer Behaviors

A one-hour awareness session that provides practical takeaways in a flexible timeframe
  • 1 Hour
  • Seminar (Awareness)
  • Employees


This course focuses on individual skill development on effectively managing challenging behaviors. There are three things we drive home in this course: respond to behaviors and not people, read and respond with rational thinking, and it is hard for us to learn new ways of reading and responding to behaviors we consider negative or challenging. This course gives you a toolbox of strategies to deal effectively with challenging behaviors.


A 1-hour instructor led training session that combines lecture elements with a variety of engaging elements like Q&A, group discussion, as well as polling and chat functionality when delivered virtually