Strategies for dealing with difficult clients

A half-day workshop with both employee and leader versions that builds foundational knowledge, allows for the opportunity to discuss and practice, and builds audience-specific skills in a small-group setting.
  • Workshop
  • General Audience


Working with clients can be demanding and cause those impacted to experience a number of different emotions. How do you deal with a difficult client while still addressing their needs? How do you manage the stress and pressure experienced by the person who is providing the service? This workshop will teach participants the different techniques that can help them manage difficult situations and protect them when dealing with a difficult client.


TELUS Health Learning workshops go beyond awareness, and allow participants to practice and engage with the topic. Facilitated in small groups, participants can expect learning activities like small-group discussion, breakout rooms, role-play, scenario-based learning – as well as more standard elements like Q&A, polling and chat functionality.