Customer and support service roles inevitably require employees to deal with challenging conversations and behaviours.
Therefore, it is essential for an employee to develop an understanding of the customer’s circumstances, employ strategies to successfully manage conversations, and know how to maintain their own self-care throughout the conversation.
This workshop provides participants with information on how to recognise when a customer or client may be at risk and why they may be emotionally distressed, how to manage highly distressing conversations, and how to monitor their own emotions and maintain self-care.
At TELUS Health, we are committed to enhancing organisational wellbeing and performance through our expertly crafted programs. Our offerings are designed with a deep understanding of both current clinical research and the evolving needs of modern workplaces. Here’s how our programs stand out:
Quality Assured: Developed by our team of highly experienced Organisational Development Consultants and senior psychologists, our programs are based on the latest clinical research and evidence.
Flexible Delivery: We understand that workplaces are evolving. All programs have the flexibility to be delivered either face-to-face or online.
Holistic offering that is proactive and preventative: Covering all aspects of work and life – mental, physical, social and financial, our programs provide a holistic approach to building healthy, resilient, high-performing individuals and teams.
Elevate performance and productivity: Happy and healthy people equate to productive and engaged workforce. When you equip your people with the skills, they need to proactively manage their health and wellbeing, you elevate the performance of your entire workforce.
To protect the participants privacy and allow them a safe space to share, TELUS Health does not allow live recordings. This topic is available as a pre-recording for an additional fee.
By the end of this session, participants will be able to: