- Understand the different types of conflict and how they can arise.
- Develop and apply new skills and a practical step-by-step process for conflict coaching.
- Gain cooperation from their staff.
Often, workplace conflict is caused by a difference of opinion, lack of role clarity, or personality clash. Through instruction and role-playing, this workshop will empower participants with the necessary skills to help address issues between employees. Whether it is between two individuals or a group of people, people leaders will be able to intervene in a non-threatening and supportive way. Participants will also receive the necessary tools to help their co-workers personally handle their situation
Workshops go beyond awareness, and allow participants to practice and engage with the topic. Facilitated in small groups, participants can expect learning activities like small-group discussion, breakout rooms, role-play, scenario-based learning – as well as more standard elements like Q&A, polling and chat functionality.
At the end of this workshop, participants will be able to do the following: