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Critical conversations: Conflict management

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  • Half Day
  • Workshop
  • Leaders
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Description

Often, workplace conflict is caused by a difference of opinion, lack of role clarity, or personality clash. Through instruction and role-playing, this workshop will empower participants with the necessary skills to help address issues between employees. Whether it is between two individuals or a group of people, people leaders will be able to intervene in a non-threatening and supportive way. Participants will also receive the necessary tools to help their co-workers personally handle their situation

Structure

Workshops go beyond awareness, and allow participants to practice and engage with the topic. Facilitated in small groups, participants can expect learning activities like small-group discussion, breakout rooms, role-play, scenario-based learning – as well as more standard elements like Q&A, polling and chat functionality.

Office workers reviewing paper work.

Availability

All of our Learning programmes are available in English and French. Local languages may be available for an additional fee.

Objectives

At the end of this workshop, participants will be able to do the following:

  • Understand the different types of conflict and how they can arise.
  • Develop and apply new skills and a practical step-by-step process for conflict coaching.
  • Gain cooperation from their staff.

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