Chronic Confidence for People Leaders

People leaders are often the first point of contact when an employee discloses a chronic condition. They manage workloads, approve reasonable adjustments, and ensure organisational objectives are met. However, research shows many leaders feel unprepared to handle these situations effectively:

• 80% of people leaders believe their direct reports’ illness disclosures are genuine.
• 22% feel they have adequate skills to manage employees with chronic illness.
• 52% of employees with chronic conditions report being treated unfairly in the workplace.

Without the right skills, people leaders can experience “Chronic Confusion”—uncertainty about how to support employees, stress over workload delivery, and misinterpretation of chronic illness as a performance issue.

Our workshops equip leaders with the tools to build “Chronic Confidence.” We help them navigate when to address sensitive issues and how to balance employee support with achieving organisational outcomes. By effectively supporting both employees and leaders, organisations can achieve long-term performance, enhance well-being, reduce burnout, and improve talent retention.