Companies position themselves for long-term success when they understand and connect with their customers. A good customer relationship encourages loyalty and increases word-of-mouth referrals to your company. However, strong customer relationships are not always easy to develop, and despite best efforts, service professionals sometimes fail to meet a customer’s expectations. This workshop will use instructional and experiential learning methods including group discussion to provide participants with foundational skills that will improve the customer experience and build stronger relationships.
